If that does not work, try the same thing with the Echo.Unplug both devices, wait 15 seconds, then plug them back in. Can you connect to Wi-Fi and access the Internet from another device? If not, the problem lies with either your router or your modem. Check to make sure your router is plugged in and connected to the Internet.Perhaps the Echo isn’t connecting to the router, or the router isn’t connected to your ISP.įollow these steps in order until it has reconnected. The issue you’re having could be a result of your internet connection. Other Possible Fixes for Echo Connection Problems Ask Alexa to tell you your notifications and the yellow light will disappear. Note: If Alexa continuously lights up yellow after this it means you have a new notification. If connected properly, ask Alexa a question and she should respond as expected. Your Alexa device will connect to the new Wi-Fi network (or reconnect to the old one). You can tap on the same network for reconnection, or you can tap on a different one. Now, wait for the Alexa app to find your networks.Location access is required during initial setup and when making changes, so allow access and you can revoke access after your Echo device is working properly. Press and hold the Action Button (the one with a small dot) until the light turns orange.
Your Echo may not connect to the internet if the connection is unstable, to slow, or you’ve updated your Wi-Fi password. Scroll down and view the current network.
Check the Wi-Fi Network Using the Alexa App
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